What must be disclosed before you sign, the five foreseeable reasons a bill rises, the five deliberate ways to bring one down, and what to do when nobody will fix it.
Written July 2026 · no prices published · nothing for sale
Since January 2025 any mid-contract increase has to be stated in actual money before you sign.
| Reason | What was behind it |
|---|---|
| Mid-term increase | Disclosed in cash terms at the point of sale |
| Discount ending | Its length was stated when you bought |
| Past your allowance | Only possible where no spend cap was set |
| Term ended | A fall that never happened |
| Add-on renewed | One-off purchases sometimes repeat |
| Move | Effect |
|---|---|
| SIM-only when the term ends | Strips out the handset payment |
| Cut the allowance | Where usage shows the tier is oversized |
| One-off add-on instead of upgrading | Covers a heavy month |
| Negotiate with rival quotes | Choose, don't ask |
| Leave | Exit cost itemised before you commit |
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Ring us and we will go through it with you. Nothing is offered for sale at any point.
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